At Hozelock Store, we ensure your premium plants and pet products arrive safely and promptly, wherever you are.
Our Delivery Promise
Whether you’re nurturing rare A-Z Shrubs or pampering pets with our Cat Beds, we’ve designed delivery options to match your needs:
🚚 Standard Shipping (10-15 business days)
- Carried by trusted partners DHL or FedEx
- Flat rate of £12.95 worldwide*
- Ideal for time-sensitive orders like Automatic Watering systems or Care Products
- Includes full tracking and plant-protective packaging
🐢 Free Shipping (15-25 business days)
- Automatic for orders over £50 via EMS
- Perfect for bulk purchases of Bonsai collections or Dog Coats
- Eco-friendly packaging that’s safe for plants and pets alike
*Excludes some Asian regions and remote locations – contact us for clarification
From Our Nursery to Your Doorstep
Our 1-2 day processing ensures your:
- Nursery-fresh plants like Photinia Red Robin are carefully inspected
- Pet products including Collars & Harnesses undergo quality checks
- Orders are packed with appropriate climate controls for live specimens
Customer-Centric Delivery Solutions
“The Climbers arrived perfectly hydrated, and the Children’s Tools made gardening day magical!” – Sarah K., Aberdeen
We address real-life challenges:
- Plant health guarantee covers transit stress
- Clear customs documentation for international shipments
- Pet-safe packaging (no toxic materials near Cat Food or Dog Beds)
Flexible Returns Within 15 Days
Not completely satisfied? Our hassle-free returns policy covers:
- Unopened Care Products and Cutting Tools
- Live plants with proof of transit damage
- Pet accessories like unused Collars Leads & Harnesses
Start Shopping With Confidence
Need urgent advice about shipping Bamboos & Grasses to your region? Our plant specialists are available at [email protected].